FAQs
FAQs
Below FAQs are some common concerns of our clients before purchasing, if you have other questions, please just send it to customercare@waamii.com
Below FAQs are some common concerns of our clients before purchasing, if you have other questions, please just send it to customercare@waamii.com
We currently accept payment via Paypal, Visa, MasterCard, Maestro, American Express, JCB.
We currently accept payment via Paypal, Visa, MasterCard, Maestro, American Express, JCB.
You can track your order by refering Track Your Order section. Note: The tracking information usually can be updated within 48 hours(72 hours during the weekend) because processing time and domestic shipping time should be considered (the items have to be processed and being shipped to the international logistic center), if during this time there should be no tracking information, please try again later. If with the tracking number shows nothing, choose the carrier in China, then type CNE, and then try again.;Also we will automatically send you tracking number and site by email.
You can track your order by refering Track Your Order section. Note: The tracking information usually can be updated within 48 hours(72 hours during the weekend) because processing time and domestic shipping time should be considered (the items have to be processed and being shipped to the international logistic center), if during this time there should be no tracking information, please try again later. If with the tracking number shows nothing, choose the carrier in China, then type CNE, and then try again.;Also we will automatically send you tracking number and site by email.
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
We ship worldwide. There may be particular locations that we might require additional information to ship to, However, if such a rare event were to occur, we will get in touch with you ASAP.
We sell products that we believe to be of high quality and reliability. Before shipping each item to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
We sell products that we believe to be of high quality and reliability. Before shipping each item to our customers, our Q&C personnel will do detailed check to ensure the high quality and Never on purpose send out damaged or faulty goods.
Customers need to contact waamii.com Customer Service to initiate the return process within 30 days since the signed date. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. For more return details,please read our Refund Policy.
Customers need to contact waamii.com Customer Service to initiate the return process within 30 days since the signed date. If your product arrives in a defective manner, mis-shipped or color error, you are qualified to get a full refund. For more return details,please read our Refund Policy.
The standard shipping takes 15 days mostly, some can be sooner. The sooner you place an order, the sooner we start preparing your item. Thank you. For an estimate of shipping times covering all areas, please reference to Delivery & Shipping Policy.
The standard shipping takes 15 days mostly, some can be sooner. The sooner you place an order, the sooner we start preparing your item. Thank you. For an estimate of shipping times covering all areas, please reference to Delivery & Shipping Policy.
Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. For canceling an order which has not been processed, please sign in your account. and request a refund, which will automatically return to your payment account within the number of days listed here.
Cancellation of order is allowed on or before 11:00pm (PDT, -7 GMT) on the same day. After that time, cancellation will no longer be entertained. For canceling an order which has not been processed, please sign in your account. and request a refund, which will automatically return to your payment account within the number of days listed here.
Please do not hesitate to contact us if you have any questions about our products.
Please do not hesitate to contact us if you have any questions about our products.
If an order contains an out-of-stock product, it will not be processed until when we receive its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.
If an order contains an out-of-stock product, it will not be processed until when we receive its new stock. If your order contains several products, it will be split and the items currently available will be shipped first. We will then send you the out-of-stock items after they have been restocked.
Below are some steps and suggestions on how you can solve this issue: Check if the shipping address of your order is correct;
Ask your neighbors, relatives or friends if they have received the parcel on your behalf; All orders reported as "delivered" by shipping companies are considered delivered. WAAMII cannot be made liable of non-delivery in this case. NOTE: It generally takes around 48-72 hours for tracking info to display properly on the 17track websites.
Below are some steps and suggestions on how you can solve this issue: Check if the shipping address of your order is correct;
Ask your neighbors, relatives or friends if they have received the parcel on your behalf; All orders reported as "delivered" by shipping companies are considered delivered. WAAMII cannot be made liable of non-delivery in this case. NOTE: It generally takes around 48-72 hours for tracking info to display properly on the 17track websites.
For missing or wrongly shipped items, please contact us at customercare@waamii.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
For missing or wrongly shipped items, please contact us at customercare@waamii.com. Please quote your transaction reference number (Order #) and provide us with a proof (image file size should be below 1MB). We will be more than happy to reship you the correct item with no extra cost and we will not ask for the item that was wrongly sent to you back! You may keep it as a gift from us.
Buyers are responsible for all import taxes and duties that may be charged. Many countries do not charge import duties on private items below a certain stated value. However some other country may charge duty cost, we advise you to find out about the local regulations prior to ordering from us.
Buyers are responsible for all import taxes and duties that may be charged. Many countries do not charge import duties on private items below a certain stated value. However some other country may charge duty cost, we advise you to find out about the local regulations prior to ordering from us.
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. Do not hesitate to contact us to request for such changes.
Changing of address is only allowed on or before 11:00pm (PDT, -7 GMT) on the same day of placing an order. Do not hesitate to contact us to request for such changes.
Yes, it is possible.
Yes, it is possible.
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
Yes. We take the utmost care with the information that you provide us when placing an order through our online store (or through any other means). The server that hosts our store encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
To ensure a safe payment procedure, our website uses credit card processor for a reliable and secure internet payment gateway, keeping all data encrypted with AES-256.
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
Any information that you share with us is private and confidential. At no point will we share, rent or sell your personal information without your consent, except as required by law.
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